The festive season is a time for celebration, but it can also bring unexpected challenges, especially if you need to make an insurance claim. At Fitton Insurance Brokers, we understand that accidents and emergencies don’t take a holiday. That’s why we’ve outlined everything you need to know to file an insurance claim smoothly during the Christmas period.
1. Know the Holiday Office Hours
Fitton Insurance Brokers typically closes for the Christmas break from 5 PM on December 19th and reopens on January 5th, 2026. During this time, the office team is unavailable for in-person assistance, but you can still lodge claims online or by phone.
2. Use the Online Claims Portal
If you experience an incident while the office is closed, head to the Claims page on the Fitton Insurance Brokers website. This portal allows you to:
- Submit claim details
- Upload supporting documents
- Track your claim status
This ensures your claim is logged immediately, even if staff are on holiday.
3. Contact Ron as Your Designated Broker for Urgent Matters
For urgent claims, such as property damage or accidents, reach out directly to Ron. Their contact details are usually provided in your policy documents or previous correspondence. We would like to emphasise that urgent assistance remains available through these channels during the holiday period on 07 4638 4233.
4. Prepare Your Documentation
Before filing your claim, make sure you have:
- Your policy number
- Photos or evidence of the damage/loss
- Police reports (if applicable)
- Receipts for any emergency repairs
Having these ready will speed up the process once the team returns after the break.
5. Plan Ahead for Delays
While claims can be lodged online, processing may take longer due to limited resources availability during the holidays. We recommend submitting claims as soon as possible and keeping digital copies of all documents for quick follow-up in January.
Pro Tip: Bookmark the Fitton Insurance Brokers website for quick access to the claims portal and further details.
